IT technician

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CNEWA Canada is looking for a part time IT technician and gift processing clerk who will work in person from CNEWA Canada’s office in Ottawa and is responsible to the National Director for the office IT needs.

Catholic Near East Welfare Association (CNEWA) is an international papal agency supporting the Eastern churches in their service to people in need throughout the Middle East, Northeast Africa, India, and Eastern Europe.

Principal Responsibilities

Technical Skills:

• The ability to work on Windows server 2019 – 2022
• The ability to setup users accounts in active directory
• The ability to setup account Azure AD
• The ability to setup and support network printers
• The ability to troubleshoot network issues with regard to the 7 layers
• The ability to join computers, laptops, and Macs to Windows domain
• The ability to work in WAN/LAN network infrastructure and troubleshoot issues
• The ability to understand firewalls and their functions
• The ability to follow change management policy with regard to system
• The ability to manage and work with third party vendors

Other Skills:

• Must be able to communicate well when sharing technical information to supervisors and end
  users.
• Must be able to work in a diverse environment and people from various parts of the world.
• Must be able to work in a structured helpdesk support system where the lifecycle of helpdesk
  issues is managed properly.
• Must be able to work with the New York Office IT staff who will be advising and instructing on
  any changes to the network environment in Canada’s office.
• Must be able to post content on website: experience with WordPress is preferred.
• Experience with email blasts preferred, e.g. MailChimp.

Other Tasks:

• Create and maintain a database of annual project reports from CNEWA regional offices
  (organizing Word, Excel, PDF and jpeg files used to describe humanitarian projects results)
• Help with processing of donations as needed

Qualifications and Experiences:

• 2-4 years of work experience in a similar role is an asset
• Bachelor’s degree in Computer Science, Information Technology, a related field, or equivalent
  work experience.
• Eligible to work in Canada

Deadline: ASAP or by November 17, 2023
Interested candidates should email CV to abara@cnewa.org and jpoitevien@cnewa.org.